Delivery & Returns Policy
7. Delivery
and Collection
7.1 Subject
to the provisions of clauses 4.1 and 8 the Seller may stipulate that delivery
will be made at the Seller's premises at any time after the Seller has notified
the Buyer that the Goods or goods upon which Services have been rendered are
ready for collection. In all other
circumstances delivery of Goods or goods upon which Services have been rendered
will be made to the Buyer's premises at the Buyer's request.
7.2 When
delivery takes place at the Buyer's premises it will be the Buyer's
responsibility to ensure delivery can take place at the time and place
specified or otherwise agreed. The Buyer
shall indemnify the Seller against any loss or expense incurred as a result of
a breach of these obligations.
7.3 Times
for the supply of the Goods or Services by the Seller in its quotation or
otherwise are intended as estimates only and shall not be treated as being of
the essence of the contract or binding on the Seller. The Seller will not be liable to the Buyer
for any loss or damage (direct or indirect) occasioned by the Seller's failure
(whether as a result of negligence or otherwise) to deliver the Goods or the
goods upon which the Services have been rendered, by the date or within the
time stated and in no case shall delay be a ground for rejecting the same.
7.4 The
right to deliver the Goods or the goods upon which the Services have been
rendered in part is expressly reserved by the Seller and these conditions shall
apply to any such part or parts with the necessary changes.
7.5 If
the Buyer fails to take delivery of the Goods or goods upon which Services have
been rendered or fails to give the Seller adequate delivery instructions then
without prejudice to any other right or remedy available to the Seller, the
Seller may:-
(a) store
such goods until actual delivery and charge the Buyer for the reasonable costs
(including insurance) of storage;
(b) sell
such goods at the best price readily obtainable and (after deducting all
reasonable storage and selling expenses) on charge the Buyer for any shortfall
below the price under the contract.
11. Returns
11.1 Subject
to clause 11.4 if within 30 days from the date of delivery of the Goods the
Buyer wishes to return the Goods for any reason, upon the Buyer giving notice
in writing to the Seller and returning the Goods in their original and unspoilt
condition together with any packaging, the Seller will replace the Goods or
refund their price. This clause 11.1
shall apply only to those Goods manufactured by the Seller as standard products
and not to one-off or custom-made products or Goods supplied and/or
manufactured by a third party. The
Seller reserves the right to refuse to accept the return of Goods pursuant to
this clause.
11.2 Any
claim by the Buyer which is based on any shortage in or damage to or defect in
the quality or condition of the Goods or Services, or their failure to
correspond with specification shall be made in writing and received by the
Seller within 14 days from the date of delivery.
11.3 If
no notification is received by the Seller pursuant to clauses 11.1 or 11.2, the
Buyer will not be entitled to reject the Goods or Services and must pay their
price unless the Buyer can show that it was impossible for it to comply with
the specified limits in which case any claim will be barred if not made without
delay.
11.4 Goods
may not be returned under this clause or for any reason without the Seller's
prior agreement in writing.
Can I still order if the item is out of stock?
Yes. But the item despatch date will be from the day it arrives in stock. So if you choose next day delivery, the item will be delivered the day after it becomes available in stock.
